Terms and Conditions
Revised: April 2, 2026
Please read these Terms and Conditions (“Terms”) carefully before accessing or using the Specode platform (“Platform”, “Service”). These Terms constitute a legally binding agreement between you (“Customer”, “User”) and Specode, Inc., a Delaware corporation headquartered in Irvine, California (“Specode”, “we”, “us”, “our”).
By accessing the Platform, creating an account, or executing an Order Form, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Description of Service
Specode is a SaaS platform that enables healthcare software developers, digital health founders, and healthcare organizations to build, deploy, and manage production-grade healthcare applications. Core capabilities include:
- HIPAA-aligned infrastructure with pre-built security controls and audit-ready architecture
- React and Convex-based application development framework
- Managed staging environments for development and testing
- Production app hosting with HIPAA-compliant security controls
- Pre-built components, APIs, and integrations for healthcare use cases
- AI-powered HIPAA Security Agent for compliance monitoring
- Enterprise support with dedicated onboarding and technical assistance
Specode reserves the right to modify, update, or discontinue features of the Platform at any time, with notice provided to active subscribers.
2. Third-Party Integrations
2.1 Natively Supported Integrations
Pro plan Customers have access to the following natively supported third-party integrations as part of their subscription:
- Convex — backend infrastructure and database
- Better Auth — authentication and user management
- Mailgun — transactional email delivery
Specode provides support and maintenance for these integrations within the Platform. The list of natively supported integrations is subject to change at Specode’s sole discretion. Specode will provide reasonable notice to active Pro plan Customers of any material changes to supported integrations.
2.2 Customer-Managed Integrations
Any API integrations, services, or third-party tools outside of the natively supported integrations listed in Section 2.1 are the sole responsibility of the Customer. This includes configuration, maintenance, security, compliance, and any costs associated with those services. Specode provides no support, warranty, or liability coverage for Customer-managed integrations, and their use does not alter the scope of any BAA executed with Specode.
3. Eligibility and Account Registration
To use Specode, you must: (a) be at least 18 years of age; (b) have the authority to bind the entity you represent to these Terms; and (c) provide accurate, complete registration information.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Specode immediately at legal@specode.ai of any unauthorized access or suspected security breach.
4. Subscriptions, Pricing, and Payment
4.1 Subscription Plans
Specode offers a Pro subscription plan, with pricing and feature sets as described on the Specode pricing page. Managed services engagements (including custom-scoped implementations, dedicated support, and enterprise deployments) are available separately and are governed by an executed Statement of Work or Order Form rather than these Terms.
4.2 Billing and Payment
Subscription fees are billed in advance on a monthly or annual basis, as selected at time of purchase. All fees are due upon invoice and are non-refundable except as expressly stated herein. Specode reserves the right to suspend access for accounts with overdue balances exceeding 10 calendar days.
4.3 Price Changes
Specode may modify pricing upon 30 days written notice to active subscribers. Continued use of the Platform after the effective date of a price change constitutes acceptance of the new pricing.
4.4 Taxes
All fees are exclusive of applicable taxes. Customer is responsible for all sales, use, GST, VAT, or similar taxes arising from use of the Platform, except for taxes based on Specode’s net income.
5. HIPAA Compliance and Data Security
5.1 Production App Hosting and BAA
Customers who deploy applications to production through Specode’s managed app hosting service will receive an executed Business Associate Agreement (BAA) covering PHI processed within that hosted environment. The BAA is presented at the time of production deployment and becomes effective upon acceptance.
5.2 Data Security
Upon deployment to Specode’s managed production hosting environment, Specode ensures Customer data is protected in transit (TLS 1.2+) and at rest (AES-256), with access restricted through role-based controls and audit logging. These security controls apply to the production hosting environment only and do not extend to staging or development environments.
5.3 PHI Outside of Production Hosting
PHI must not be uploaded or processed in any environment outside of Specode’s managed production hosting service, including staging and development environments. Violation of this restriction is a material breach of these Terms and may result in immediate account suspension.
5.4 Customer Compliance Responsibility
Specode’s BAA covers PHI within the managed production hosting environment. Customers remain solely responsible for ensuring their applications and any integrations with third-party services comply with all applicable HIPAA requirements. Specode does not provide legal or regulatory compliance advice.
6. Data Privacy
Specode processes Customer data solely to provide and improve the Service, as described in the Specode Privacy Policy available at specode.ai/privacy. Specode does not sell Customer data or use Customer data for advertising or marketing purposes.
7. Acceptable Use Policy
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
- Use the Platform in any manner that violates applicable federal, state, or local law, including HIPAA or the HITECH Act
- Upload, process, or transmit PHI outside of Specode’s managed production hosting environment
- Attempt to gain unauthorized access to any portion of the Platform or its related systems
- Interfere with or disrupt the integrity or performance of the Platform
- Reverse engineer, decompile, or disassemble any portion of the Platform
- Sublicense, resell, or otherwise transfer access to the Platform without Specode’s prior written consent
- Use the Platform to develop a competing product or service
- Upload or transmit malicious code, viruses, or any content designed to harm the Platform or its users
Specode reserves the right to suspend or terminate accounts that violate this Acceptable Use Policy, with or without prior notice.
8. Intellectual Property
8.1 Specode IP
Specode retains all right, title, and interest in and to the Platform, including all software, algorithms, designs, trademarks, and documentation. These Terms do not grant Customer any ownership interest in Specode IP.
8.2 Customer IP
Customer retains all right, title, and interest in and to the data, content, and applications that Customer creates or uploads using the Platform, including AI-assisted chat history and any code generated or modified through the Platform. Because Specode is not a black box, Customers have direct access to their chat history and code at any time within the Platform. Customers may also contact support@specode.ai for assistance exporting any of their data. Customer grants Specode a limited, non-exclusive license to process Customer Content solely as necessary to provide the Service.
8.3 Feedback
If Customer provides feedback, suggestions, or ideas regarding the Platform, Customer grants Specode a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback into the Platform without obligation or compensation to Customer.
9. Confidentiality
Each party agrees to maintain the confidentiality of the other party’s non-public information using at least the same degree of care used to protect its own confidential information, but no less than reasonable care. Confidential Information does not include information that: (a) is or becomes publicly known through no breach of these Terms; (b) was rightfully known prior to disclosure; or (c) is independently developed without use of the Confidential Information. This obligation survives termination of these Terms for three (3) years.
10. Warranties and Disclaimers
10.1 Specode Warranties
Specode warrants that: (a) it has the right and authority to enter into these Terms; (b) the Platform will perform materially in accordance with its documentation during the applicable subscription term; and (c) Specode will comply with applicable law in providing the Service.
10.2 Disclaimer of Warranties
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 10.1, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. SPECODE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SPECODE DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED.
The Platform is a development and deployment tool and is not a substitute for qualified legal, regulatory, or compliance advice. Customers are solely responsible for ensuring their applications meet all applicable regulatory requirements.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SPECODE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS GOODWILL, OR REVENUE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SPECODE’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY CUSTOMER TO SPECODE IN THE 12 MONTHS PRECEDING THE CLAIM. FOR CUSTOM PLAN CUSTOMERS, THE LIABILITY CAP SHALL BE AS SPECIFIED IN THE APPLICABLE ORDER FORM OR STATEMENT OF WORK.
12. Indemnification
Customer agrees to indemnify, defend, and hold harmless Specode and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer’s use of the Platform in violation of these Terms; (b) Customer’s violation of applicable law, including HIPAA; (c) any PHI processed by Customer outside of the managed production hosting environment; (d) Customer-managed integrations outside of Specode’s natively supported integrations; or (e) any third-party claims arising from Customer Content or applications built on the Platform.
13. Term and Termination
13.1 Term
These Terms are effective upon Customer’s first access to the Platform and continue until terminated by either party as provided herein.
13.2 Termination by Customer
Customer may cancel a subscription at any time through the account dashboard or by contacting support@specode.ai. Cancellations take effect at the end of the current billing cycle. No refunds are provided for partial billing periods unless required by applicable law.
13.3 Termination by Specode
Specode may suspend or terminate Customer’s account: (a) immediately if Customer materially breaches these Terms, including unauthorized PHI processing; (b) upon 30 days notice for any non-material reason; or (c) immediately if required by applicable law or court order.
13.4 Effect of Termination
Upon termination, Customer’s right to access the Platform ceases immediately. Specode will make Customer data available for export for 30 days following termination, after which Specode may delete Customer data in accordance with its data retention policy. Provisions that by their nature should survive termination, including confidentiality, indemnification, limitation of liability, and governing law, will survive.
14. Service Levels and Support
Specode targets 99.9% monthly uptime for managed production hosting environments, excluding scheduled maintenance windows communicated at least 24 hours in advance. In the absence of an executed SLA Addendum, this uptime target creates no credit or refund obligation.
For Pro plan subscribers, Specode provides email support at support@specode.ai with commercially reasonable response times. Custom Plan Customers receive support terms governed by the SLA Addendum attached to the applicable Order Form or Statement of Work.
15. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms that cannot be resolved informally shall be submitted to binding arbitration in Orange County, California under the rules of the American Arbitration Association (AAA), except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS.
16. Modifications to Terms
Specode reserves the right to update or modify these Terms at any time. For material changes, Specode will provide at least 30 days notice via email or in-platform notification prior to the effective date of the change. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
17. General Provisions
17.1 Entire Agreement
These Terms, together with the Specode Privacy Policy, constitute the entire agreement between the parties for Pro plan subscriptions. For Custom Plan Customers, the executed Order Form or Statement of Work and any attachments take precedence over these Terms in the event of a conflict.
17.2 Severability
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
17.3 Waiver
Failure to enforce any provision of these Terms does not constitute a waiver of Specode’s right to enforce that provision in the future.
17.4 Assignment
Customer may not assign these Terms or any rights hereunder without Specode’s prior written consent. Specode may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets, with notice to Customer.
17.5 Force Majeure
Neither party will be liable for delays or failures in performance resulting from causes beyond their reasonable control, including acts of God, cyberattacks, internet outages, government actions, or natural disasters.
17.6 Notices
Legal notices to Specode should be sent to legal@specode.ai or by mail to Specode, Inc., Irvine, CA. Notices will be deemed received when delivered by email with confirmation of receipt, or 3 business days after mailing.
Questions? Contact Us
Specode, Inc. • Irvine, California
support@specode.ai • specode.ai